Privacy Policy

At Lumina Core Lashon Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

Last Updated: January 2024

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Payment information and billing details
• Identification documents (as required by law)
• Special preferences and requests
• Emergency contact information

Automated Information

• Website usage data and cookies
• IP address and device information
• Browser type and operating system
• Access times and referring websites

How We Use Your Information

• Service Delivery: To process reservations, provide accommodation services, and fulfill your requests
• Communication: To send confirmation emails, updates, and respond to inquiries
• Payment Processing: To process payments and prevent fraudulent transactions
• Legal Compliance: To comply with applicable laws and regulations
• Marketing: To send promotional materials (with your consent)
• Service Improvement: To enhance our services and guest experience

Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that assist in our operations
• Legal Authorities: When required by law or to protect our rights
• Business Partners: With your consent for joint services
• Emergency Situations: To protect health and safety

Data Security

We implement comprehensive security measures to protect your personal information:

• SSL encryption for all online transactions
• Secure data storage with restricted access
• Regular security audits and updates
• Employee training on privacy and security
• Compliance with industry security standards

Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Meet regulatory requirements

Guest registration records are typically retained for 7 years as required by Canadian law.

Your Rights

Under Canadian privacy laws, you have the right to:

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Withdrawal: Withdraw consent for marketing communications
• Complaint: File a complaint with privacy authorities

Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can control cookie settings through your browser preferences.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered guests
• Displaying notices at our hotel